Frequently Asked Questions

Shipping

How long does shipping take?
Standard orders ship within 2-3 business days. Delivery typically takes 5-7 business days within the continental US.

Do you ship internationally?
Yes, we ship to most countries. International delivery times vary by destination (typically 10-21 business days). Import duties and taxes may apply.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.

Returns

What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition. Please see our Refund Policy for full details.

How do I start a return?
Contact us at support@scrimshawchandlery.com with your order number and reason for return. We will provide return instructions within 1 business day.

Products

Are scrimshaw pieces made by hand?
Yes, all our scrimshaw artworks are hand-crafted by skilled artisans using traditional techniques on ethically sourced materials.

What materials are used?
We use synthetic ivory, sustainably sourced tagua nut, and fossil mammoth ivory (where legally compliant). We do not sell products made from endangered species.

Orders

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, the order may have already entered fulfillment. Contact us immediately at support@scrimshawchandlery.com.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.